This article will cover the process of suspending a cPanel account in WHM. There are a number of reasons you may want to temporarily or permanently suspend an account. Examples being: non-payment, bandwidth overages, ToS violations, or hacked websites. The process for suspending and un-suspending accounts is nearly the same, you simply select a different button in the end.
- With WHM open (a) type ‘suspend’ into the search box, this will sort the menu options for you. Then (b) find and click “Manage Account Suspension”.
- On the “Manage Account Suspension” page you can select an account for suspension based on either the domain name or cPanel username.
Suspended accounts will appear highlighted in red.
- Once you’ve selected the account you’d like to Suspend or Unsuspend, click the respective button.